FAQ

Frequently Asked Questions (FAQs)

Welcome to Ugha Ethnics! We understand that you may have questions about our products, policies, and services. Below are some frequently asked questions to help you find the information you need. If your question is not answered here, please feel free to contact our customer service team.

General Questions

1. What is Ugha Ethnics?

Ugha Ethnics is a fashion brand specializing in ethnic wear and traditional Assamese jewelry. Founded by Priyanka D Patwari in 2014, we offer a range of products including mekhela chadar, sarees, salwar suits, lehengas for women, and waistcoats and kurtas for men. Our designs blend tradition with contemporary aesthetics, promoting Assamese craftsmanship.

2. Where is Ugha Ethnics located?

Our studio is located at 47, Hengerabari Road, Near Dispur Policlinic & Hospital, Dispur, Ganeshguri, Guwahati, Assam, India. We welcome visitors to our studio to explore our collections and make purchases in person.

3. Do you offer customization services?

Yes, we offer customization options for our products. Whether you want a specific design, size, or color, our team will work with you to create a personalized piece that meets your preferences. Please contact us directly to discuss your customization needs.

Ordering and Payment

4. How can I place an order?

You can place an order directly through our website at ughaetnics.com. Browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

5. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, net banking, UPI, and digital wallets. All transactions are secure and encrypted to ensure your payment information is protected.

6. Can I change or cancel my order?

If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided the order has not already been processed and shipped.

Shipping and Delivery

7. Do you offer free shipping?

Yes, we offer free shipping on all orders, regardless of the order size or destination. For more details, please refer to our shipping policy on our website.

8. How long does it take to receive my order?

Shipping times depend on your location. Typically, delivery within India takes 5-7 business days, while international orders may take 10-15 business days. Please note that these are estimated times and actual delivery may vary.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the status of your shipment.

Returns and Exchanges

10. What is your return policy?

We have a no return policy for all products once accepted by the customer. However, if you identify any damage or missing items during the delivery, you can report it immediately to the delivery person for an on-the-spot return. Please review our return policy on our website for complete details.

11. How do I report a damaged or missing item?

If you find any damage or missing items during the delivery, report it to the delivery person immediately. They will inspect the issue on the spot and, if validated, will accept the return. Once the delivery person has left, no returns will be accepted.

Products and Customization

12. What types of products do you offer?

We offer a wide range of ethnic wear for both men and women, including mekhela chadar, sarees, salwar suits, lehengas, waistcoats, and kurtas. We also design and sell traditional Assamese jewelry and yardages.

13. Can I request a custom design?

Yes, we provide customization services to create personalized designs based on your preferences. Contact us with your specific requirements, and our team will work with you to bring your vision to life.

14. Do you offer traditional Assamese jewelry?

Yes, we design and sell traditional Assamese jewelry that complements our ethnic wear. Our jewelry pieces are crafted with precision and attention to detail, showcasing the rich heritage of Assamese craftsmanship.

Events and Participation

15. Does Ugha Ethnics participate in fashion events?

Yes, Ugha Ethnics actively participates in global fashion events and seminars, including those in Paris, Milan, and New Delhi. Our brand has received remarkable appreciation at these prestigious events, highlighting our commitment to promoting Assamese fashion on a global platform.

16. How can I stay updated on Ugha Ethnics’ events and collections?

To stay updated on our latest collections, events, and promotions, you can subscribe to our newsletter through our website. Follow us on social media platforms such as Facebook, Instagram, and Twitter for real-time updates and behind-the-scenes content.

Contact Information

17. How can I contact Ugha Ethnics for further assistance?

If you have any questions or require further assistance, you can contact our customer service team via phone, email, or visit our studio in Guwahati. Here are our contact details:

• Phone: +91-9864790121
• Email: contact@ughaethnics.com
• Address: 47, Hengerabari Road, Near Dispur Policlinic & Hospital, Dispur, Ganeshguri, Guwahati, Assam, India

Our team is here to assist you and ensure your experience with Ugha Ethnics is exceptional.

Thank you for choosing Ugha Ethnics. We appreciate your interest in our brand and look forward to serving you with our exquisite ethnic fashion collections.