Refund and Returns Policy

Return Policy

At Ugha Ethnics, we strive to ensure the highest quality and satisfaction for our customers. Our primary goal is to provide you with exceptional products and a seamless shopping experience. Please review our return policy carefully to understand our guidelines and procedures.

No Return Policy

General Policy At Ugha Ethnics, all sales are final. We do not accept returns once the product has been accepted by the customer. This policy ensures that every product leaving our facility meets the highest quality standards, and it helps us maintain the integrity of our inventory.

Exceptions

While our general policy is to not accept returns, we understand that there may be exceptional circumstances where a return is necessary. These exceptions are limited to situations involving damaged products or missing items at the time of delivery.

Inspection Upon Delivery

We encourage all customers to thoroughly inspect their products at the time of delivery. This inspection should be done in the presence of the delivery person to ensure that any issues can be addressed immediately.

1. Damage or Missing Items: If you identify any damage or missing items during the inspection, you must notify the delivery person immediately. This prompt notification is crucial for the return process.

Immediate Return for Damaged or Missing Items

In the rare event that you receive a damaged product or an item is missing from your order, the following steps should be taken:

1. Report to Delivery Person: In the presence of the delivery person, report any damage or missing items immediately. The delivery person is trained to handle such situations and will assist you accordingly.

2. On-the-Spot Inspection: The delivery person will conduct an on-the-spot inspection to validate the issue. This inspection is necessary to confirm the damage or missing items.

3. Immediate Return: If the issue is validated, the delivery person will accept the return immediately. The product will be taken back by the delivery person for further assessment by our quality control team.

4. Customer Acknowledgment: It is essential to ensure that the delivery person acknowledges the issue and accepts the return before leaving. Once the delivery person has left, we will not accept any returns, and the product will be considered accepted by the customer.

Quality Control and Replacement

Upon receiving the returned product, our quality control team will conduct a thorough assessment to verify the reported damage or missing items. If the issue is confirmed, we will take the following actions:

1. Replacement: We will arrange for a replacement of the damaged or missing item at no additional cost to you. The replacement product will be shipped to you promptly.

2. Refund: In cases where a replacement is not possible, we will issue a full refund for the damaged or missing item. The refund will be processed using the original payment method.

Contact Information

We are committed to providing exceptional customer service and support. If you have any questions or require further assistance regarding our return policy, please contact our customer service team using the following details:

• Phone: +91-9864790121
• Email: contact@ughaethnics.com
• Address: 47, Hengerabari Road, Near Dispur Policlinic & Hospital, Dispur, Ganeshguri, Guwahati, Assam, India

Our customer service team is available to assist you with any inquiries and ensure that your shopping experience with Ugha Ethnics is smooth and satisfactory.

Frequently Asked Questions (FAQs)

1. Why does Ugha Ethnics have a no return policy?

We have implemented a no return policy to maintain the highest quality standards and ensure that all products leaving our facility are in perfect condition. This policy also helps us manage our inventory more effectively and reduces the risk of returned items being resold.

2. What should I do if I receive a damaged product?

If you receive a damaged product, you should immediately inspect it in the presence of the delivery person. Report the damage to the delivery person, who will conduct an on-the-spot inspection and accept the return if the issue is validated.

3. Can I return a product after the delivery person has left?

No, once the delivery person has left and the product has been accepted by the customer, we do not accept any returns. It is essential to inspect the product and report any issues before the delivery person leaves.

4. What happens if an item is missing from my order?

If an item is missing from your order, you should report it to the delivery person immediately during the inspection. The delivery person will verify the missing item and accept the return if the issue is validated.

5. How long does it take to receive a replacement or refund?

Once we receive the returned product and our quality control team confirms the issue, we will process the replacement or refund promptly. The time taken to receive the replacement or refund may vary based on your location and the shipping method.

6. Can I contact customer service for assistance with my order?

Yes, our customer service team is available to assist you with any inquiries or issues related to your order. You can contact us via phone, email, or visit our address for support.

7. Are there any exceptions to the no return policy?

The only exceptions to our no return policy are cases involving damaged products or missing items at the time of delivery. These exceptions require immediate inspection and reporting to the delivery person.

Customer Satisfaction

At Ugha Ethnics, customer satisfaction is our top priority. We are dedicated to providing high-quality products and exceptional service. While our no return policy is in place to ensure the best possible standards, we are always here to address any concerns and provide assistance when needed.

We appreciate your understanding and cooperation with our return policy. By following these guidelines, you help us maintain the integrity of our products and ensure that every customer receives the best possible experience. Thank you for choosing Ugha Ethnics, and we look forward to serving you with our exquisite ethnic fashion collections.

Conclusion

Thank you for taking the time to review our return policy. At Ugha Ethnics, we value your business and strive to exceed your expectations with every purchase. Our commitment to quality and customer satisfaction is unwavering, and we are here to assist you at every step of your shopping journey.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Ugha Ethnics is nothing short of exceptional.