Shipping Policy

Shipping Policy

Welcome to Ugha Ethnics! We are delighted to offer free shipping on all orders, ensuring a seamless and cost-effective shopping experience for our valued customers. Below you will find our comprehensive shipping policy, designed to provide you with all the necessary information about our shipping processes and guidelines.

Shipping Costs

At Ugha Ethnics, we believe that your focus should be on our beautiful products, not on shipping fees. Therefore, we offer free shipping on all orders, regardless of the order size or destination. This means that whether you purchase a single item or multiple pieces, you will not incur any shipping costs.

Processing Time

Once you place an order on our website, our team immediately gets to work to ensure your items are prepared for shipment. Our standard processing time is 1-3 business days. During this time, we carefully inspect, pack, and prepare your order for dispatch. Please note that processing times may vary during peak periods or if we are experiencing a high volume of orders.

Shipping Time

Shipping times depend on your location. Below are the estimated delivery times based on different regions:

• Within India: 5-7 business days
• International: 10-15 business days

We use reliable courier services to ensure your items are delivered safely and on time. While we strive to meet these delivery times, please be aware that unforeseen circumstances such as weather conditions, customs delays, or other logistical challenges may occasionally cause delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the progress of your shipment and anticipate its arrival. Simply click on the tracking link provided in the email, and you will be directed to the courier’s website where you can view the status of your delivery.

Delivery Address

To ensure successful delivery, please provide a complete and accurate shipping address when placing your order. This includes your full name, street address, city, state, postal code, and country. We are unable to ship to P.O. Box addresses, so please provide a physical address for delivery.

Shipping Restrictions

While we strive to deliver our products worldwide, there are certain regions where we may face shipping restrictions due to logistical or regulatory challenges. If we are unable to ship to your location, our customer service team will promptly notify you and provide alternative solutions.

Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided the order has not already been processed and shipped. Once an order is in transit, we are unable to make changes or cancellations.

Undeliverable Packages

In the event that a package is deemed undeliverable due to an incorrect address, absence of the recipient, or refusal of delivery, the package will be returned to us. We will contact you to arrange for a re-delivery or provide a refund for the purchase amount, excluding any applicable return shipping costs.

Damaged or Lost Packages

At Ugha Ethnics, we take great care in packaging your items to ensure they arrive in perfect condition. However, in the rare event that your package arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the courier to investigate the issue and resolve it promptly. In cases of lost packages, we will either issue a refund or send a replacement at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. You can reach us via email at [your email address] or by phone at [your phone number]. We are here to assist you and ensure your shopping experience with Ugha Ethnics is as smooth and enjoyable as possible.

Thank you for choosing Ugha Ethnics. We appreciate your business and look forward to delivering our exquisite products to your doorstep with our free shipping service. Happy shopping!